Please post to the newsgroup

Lately I have had a lot of private emails from people asking for help both on the Eclipse and Intalio sides.

Here is the answer I come up with now:

Hi, as an Eclipse committer I cannot reply to conversations in private, as they include IP that might lead to litigation (for example if next month Intalio comes up with the system you describe, and I helped you with that, your company could sue).

If you wish to talk to me privately, there needs to be an agreement between our companies, you can contact sales@intalio.com to that regard.

Depending wether this is Eclipse or Intalio:

In the mean time, please post to the forum: http://bpms.intalio.com/forums.html and I will reply there, as well as the community.

In the mean time, you can post to the newsgroup, to stp-dev@eclipse.org or stp-user@eclipse.org. (and I’ll reply the best I can).
You can also ask on #eclipse-stp on irc.freenode.net.

So if you are tempted to talk to me privately, please tell me why, or you will get something like this email.

Question to the Eclipse community: how do you guys handle emails like this ? is there a guideline for committers posted somewhere ? (I didn’t really look, it might be just around the corner).

Posted in BPMN, Eclipse, Intalio. RSS. Trackback.

4 Responses to “Please post to the newsgroup”

  1. Tom Schindl says:

    I reply like this:
    ——8<——
    You have mailed me offline of public forums. I only answer questions voluntarily in the public so that others who may face the same problem in future know how to solve it. If you want my private/my companies support we can offer you payed consulting hours. Please also note that you should try to solve the problem yourself with the information already around before requesting help.
    ——8<——

  2. Tom, that’s a nice wording, I like it.

  3. Kim Horne says:

    When I get a question out of the blue I anonymize it and then formulate the answer into a blog posting.

  4. I have opened a bug to make this simple for all committers:

    https://bugs.eclipse.org/bugs/show_bug.cgi?id=237041

Leave a Reply