Lately I have had a lot of private emails from people asking for help both on the Eclipse and Intalio sides.
Here is the answer I come up with now:
Hi, as an Eclipse committer I cannot reply to conversations in private, as they include IP that might lead to litigation (for example if next month Intalio comes up with the system you describe, and I helped you with that, your company could sue).
If you wish to talk to me privately, there needs to be an agreement between our companies, you can contact sales@intalio.com to that regard.
Depending wether this is Eclipse or Intalio:
In the mean time, please post to the forum: http://bpms.intalio.com/forums.html and I will reply there, as well as the community.
In the mean time, you can post to the newsgroup, to stp-dev@eclipse.org or stp-user@eclipse.org. (and I’ll reply the best I can).
You can also ask on #eclipse-stp on irc.freenode.net.
So if you are tempted to talk to me privately, please tell me why, or you will get something like this email.
Question to the Eclipse community: how do you guys handle emails like this ? is there a guideline for committers posted somewhere ? (I didn’t really look, it might be just around the corner).
I reply like this:
——8<——
You have mailed me offline of public forums. I only answer questions voluntarily in the public so that others who may face the same problem in future know how to solve it. If you want my private/my companies support we can offer you payed consulting hours. Please also note that you should try to solve the problem yourself with the information already around before requesting help.
——8<——
Tom, that’s a nice wording, I like it.
When I get a question out of the blue I anonymize it and then formulate the answer into a blog posting.
I have opened a bug to make this simple for all committers:
https://bugs.eclipse.org/bugs/show_bug.cgi?id=237041